Frequently Asked Questions
Everything you need to know about your Secret Make-Up UK orders.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days, while our Express Delivery option ensures your beauty essentials arrive within 1-2 business days.
Are your beauty products cruelty-free?
Yes, we are committed to ethical beauty. All products curated by Secret Make-Up UK are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Due to hygiene reasons, we cannot accept returns on used cosmetics.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
Do you offer professional discounts?
We currently offer a Pro Artist program for certified makeup artists. Please contact our support team with your credentials to apply for an exclusive discount code.