Returns & Exchanges

We want you to be completely satisfied with your Secret Make-Up UK purchase. If you are not happy with your order, you can return unopened and unused products within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a unique Return Authorization Number.

• 2.
  Pack Your Items

  Securely place the unused items in their original packaging, ensuring all protective seals are intact to qualify for a refund.

• 3.
  Ship to Our Warehouse

  Affix the provided return label to your package and drop it off at any authorized courier location across the UK.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.